We also value your feedback and suggestions — they help us continually improve the Business Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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The Federal Court has imposed substantial fines totaling $7 million on Cigno Australia and BSF Solutions, along with their respective directors, for operating an illegal payday lending scheme that contravened Australian credit laws. This ruling underscores the Australian Securities and Investments Commission's (ASIC) commitment to protecting consumers from predatory lending practices. - read more
OnDeck Australia has announced an increase in the maximum limit for its Lightning Loans Plus product, raising the cap from $250,000 to $300,000. This enhancement aims to provide small and medium-sized enterprises (SMEs) with quicker access to larger funding amounts, facilitating their growth and operational needs. - read more
ANZ has announced its participation in the Australian Government's Economic Resilience Program, offering zero interest loans to eligible business customers. This initiative, funded through the National Reconstruction Fund Corporation, aims to support businesses facing financial pressures due to recent economic disruptions, including fuel supply shocks. - read more
National Australia Bank (NAB) has reported a significant increase in its business lending portfolio, with the total loan book reaching $336.2 billion. This growth underscores a robust demand for commercial financing among Australian small and medium-sized enterprises (SMEs). - read more
Running a small or medium-sized business in Australia can be an exciting venture, full of potential and growth opportunities. However, maintaining a healthy cash flow is critical to keeping that dream afloat and thriving. This is where working capital loans come into play. - read more
When it comes to financing your business, selecting the right option is crucial to its success. The right financial tools can help your business grow, manage expenses, and navigate unforeseen challenges more effectively. - read more
The landscape of business funding is undergoing significant changes, offering new opportunities and challenges for small businesses. With evolving technologies, shifting market dynamics, and an increased focus on sustainability, entrepreneurs are seeing a transformation in how they secure and manage funding. - read more
In today's fast-paced business environment, choosing the right type of financing is crucial for long-term success. The global shift towards sustainability has not only reshaped consumer behavior but also business financing strategies. Sustainable business funding has emerged as a key player in this transformation. - read more
Knowledgebase
Home Equity Loan: A loan in which the borrower uses the equity of their home as collateral.
