We also value your feedback and suggestions — they help us continually improve the Business Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh attention around Australian Taxation Office interest charges is giving small and medium-sized businesses another reason to treat tax debt as a front-line cash flow issue rather than a back-office problem. From the current income year, deductions are no longer available for general interest charge and shortfall interest charge amounts incurred on unpaid or underpaid tax liabilities. In practical terms, that can lift the after-tax cost of carrying ATO debt. - read more
Fresh small business tax reporting has put asset write-offs back in the spotlight, with many Australian SMEs again weighing whether to bring forward spending on vehicles, machinery, technology or fit-out. The practical message is clear: tax incentives can improve the after-tax cost of an eligible purchase, but they should not be treated as a substitute for a disciplined finance decision. - read more
Fresh industry reporting on business lending suggests Australian SMEs are still looking for ways to invest in productive assets, even while broader trading conditions remain uneven. Demand for finance linked to vehicles, machinery, technology and other equipment appears to be holding attention because these purchases can directly improve capacity, efficiency or service delivery. - read more
Fresh business risk reporting is sending another reminder that Australian SMEs are operating in a more selective lending environment. Measures such as payment defaults, external administrations and weaker trading conditions are being watched closely across the market, particularly in sectors exposed to discretionary spending, construction delays and cost inflation. - read more
When comparing business loans, it's important to understand the different costs that may apply over the life of the loan. While interest rates are often a key consideration, other costs such as fees, repayment terms and charges may also affect the total cost of borrowing. - read more
When it comes to financing your business, selecting the right option is crucial to its success. The right financial tools can help your business grow, manage expenses, and navigate unforeseen challenges more effectively. - read more
The landscape of business funding is undergoing significant changes, offering new opportunities and challenges for small businesses. With evolving technologies, shifting market dynamics, and an increased focus on sustainability, entrepreneurs are seeing a transformation in how they secure and manage funding. - read more
Applying for a business loan involves more than completing an application form. Lenders typically assess a range of factors when deciding whether to approve a loan, including the financial position of the business, its ability to repay the loan and the information provided as part of the application. - read more
Knowledgebase
Balloon Payment: A large payment due at the end of a balloon loan, usually after a series of smaller payments.
